Call Center Solutions
At A&A Telecom Group we provide a full line of call center solutions. We have been installing and supporting call centers since 1990 and all of our technicians have had extensive experience in all phases of call centers and Automated Call Distribution (ACD) applications. Each of our major product lines supports call center functionality, from simple work group applications to sophisticated screen pop applications with database retrieval.
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Mitel 6110 Contact Center Management
The cost of deploying sophisticated contact center management solutions is a barrier for contact centers, regardless of their size. Customers, both internal and external, expect ...
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Mitel 6110 Contact Center Management Enterprise Node
The 6110 Contact Center Management (CCM) Enterprise Node extends the features and functionality found in the 6110 CCM core component out to multi-site, geographically dispersed ...
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Mitel 6115 Interactive Contact Center
Dynamic changes in queue volumes can directly impact a contact center’s ability to deliver on service levels. If one queue has callers waiting while another ...
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Mitel 6120 Contact Center Scheduling
With personnel costs representing upwards of 65 percent of contact center budgets, effective scheduling is critical to controlling costs. Scheduling too many agents or too ...
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Mitel 6125 Real-Time Schedule Adherence
The Mitel 6125 Real-Time Schedule Adherence offering is an add-on application to the Mitel 6120 Contact Center Scheduling. With 6125 Real-Time Schedule Adherence, supervisors can ...
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Mitel 6140 Agent Portal
Efficient call handling is a primary objective of any contact center operation. But if your agents have to take time to search for and retrieve ...
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Mitel 6150 Multimedia Contact Center
Today’s contact center customers want to contact you in the medium of their choice - voice, email, web chat, or fax - and expect you ...
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Mitel 6160 Intelligent Queue
Increasing call volumes inevitably means callers spend more time in queue, leading to frustration, abandoned calls and lost opportunities. As a result, you need tools ...
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Mitel Automatic Call Distribution
As a contact center manager, customer service-level commitments are critical to achieving enterprise goals. Meeting those commitments is your daily, hourly and even minute-by-minute challenge. ...
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Mitel MiService Solutions
The award-winning Mitel® 6100 Contact Center Solutions portfolio provides comprehensive, readily deployable, and cost effective tools for supporting contact center operations and multimedia customer / ...
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Mitel Remote Agents
Imagine if you could efficiently extend the full voice and data capabilities enjoyed by agents in your contact center to agents working at home or ...
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Mitel Teleworker Solution
The Mitel Teleworker Solution enables businesses of all sizes to easily enjoy the benefits of teleworking through a low-cost, "plug and work" solution that extends ...