Mitel 6125 Real-Time Schedule Adherence
The Mitel 6125 Real-Time Schedule Adherence offering is an add-on application to the Mitel 6120 Contact Center Scheduling.
With 6125 Real-Time Schedule Adherence, supervisors can ensure agents are performing their on-phone and off-phone duties as scheduled in 6120 Contact Center Scheduling.
Key Features
- What percent of agents have adhered to their daily scheduled tasks
- Which agents are not adhering to the schedule
- Which agent has been out of adherence for the longest time
- If your agents are in the right queues at the right times
- The average adherence percentage for the group