Mitel 6150 Multimedia Contact Center
Today’s contact center customers want to contact you in the medium of their choice - voice, email, web chat, or fax - and expect you to be just as responsive in these media as you are on the phone. As a result, you need a solution that allows you to efficiently integrate and maintain service levels across all contact types, and monitor and report on them.
Key Features
- Efficiently deliver service to customers in the media of their choice
- Maintain service levels across all contacts, ensuring all customer inquiries are addressed in a timely manner
- Capture more detailed customer information than is possible during voice communications
- Assist customers in completing online transactions, information queries or other web-based experiences with web chat
- Protect against liability and customer claims with accurate tracking and reporting on all contact types